I. To Pursue Excellence in Every Endeavor and Serve the
Community Wholeheartedly
No individual entity can exist independent
of society; the value of an individual entity lies not
only in the wealth that it possesses, but also in its
contribution to society. Xiamen International Airport
(XIA) is fully aware of this point, and is striving to
realize this objective in every endeavor.
Throughout the years of painstaking efforts, XIA has been
committed to strenuous endeavors and bold innovations,
obtained significant achievements in various aspects and
provided the swiftest transportation support to the development
of Xiamen as a special economic zone.
XIA has been and will always be the most brilliant window
on Xiamen Special Economic Zone!
"To Pursue Excellence in Every Endeavor and Serve
the Community Wholeheartedly" is the unequivocal
statement of the mission of everyone here at XIA.
II. Sincerity, Commitment, Endeavor, Dedication
Integrity is the basic virtue of any individual
in his conduct and the fundamental requirement for a
company if it is to survive and thrive. Without honesty
and good faith, no company can survive the fierce competition
of the marketplace.
XIA is committed to the most stringent standards:
here, all employees are required to show dedication,
assertiveness, professional skills and commitment.
People without a dedication to their career
don't understand the meaning of "being the best";
people without assertiveness won't be willing to relinquish
short-term comfort for long-term personal growth; people
without professional skills will not be able to provide
the best services; people without commitment will not
throw themselves heart and soul into the development
of the company.
In reality, we rely on integrity and wisdom to create
wealth; we are upright in our conduct as persons and
are honest in our business; we believe that there is
no shortcut to success and that success requires sincerity
and efforts.
III. Do the Utmost & Be the Best
We are always in pursuit of the steady
growth of the company and the constant improvement of
our service quality.
We may not have the best capabilities, but
we firmly believe that as long as we do our utmost,
we can be the best.
Here at XIA, customers receive the best
products, enjoy the sincerest smiles, the warmest reception,
the fullest service, and the most intimate attention
...... We endeavor to make our attentive service permeate
every corner of XIA.
"A comfortable airport" ---- this
is our perpetual service theme of us.
IV. Our Customers Are Our Lifeline
Customer satisfaction is an important yardstick
of the success or failure of a company.
On the surface, employees may think that
they are being paid by the company, the comments made
by a customer about their performance won't have any
immediate effect on their personal income. In fact,
our customers are the foundation for the very existence
of XIA.
In serving the customer, the employee does
not only represent himself; more importantly, he represents
the entire XIA.
"A corporate reputation of 100 years
may be damaged by a minute of poor service." This
saying captures the difficulty of maintaining a shining
corporate image. The corporate reputation, once damaged,
will require double, triple or more efforts to repair.
In the eye of the customer, the employee
stands for XIA.
V. Employees Are Our Most Valuable Assets
We define qualified and competent employees as XIA
people with both moral integrity and capabilities for
initiatives and innovations.
We regard our employees as the company's
most valuable assets of the company. We provide them
with not only competitive remuneration packages, but
also a stage for them to realize their personal value.
Therefore, we endeavor to provide our employees
with the most comprehensive trainings and opportunities
for pay increases and promotions to ensure the mutual
growth of the employee and the company; we also encourage
trust, understanding and communication between the employee
and the company. This helps us to facilitate the pursuit
and realization of the personal value of each and every
employee while promoting further expansion of the company.
VI. To Manage the Workforce with Optimal Systems
and Provide Sufficient Room for Employees to Realize
Their Personal Value
For XIA, a company in a special sector, strict and
clear disciplines and standards are the prerequisite
to ensure production safety.
In the market economy, strong unity and standardized
practices are crucial to the victory of the company
in the competition.
Standardization does not mean restraint.
Rather, it is the standardization of the system that
ensures the efficiency and room for the growth of the
employee.
XIA is not merely a company; it's more of a grand cause.
It provides the wings for the takeoff of all XIA employees
with ambitions for greater achievements.
This is a place teeming with opportunities;
a conducive working environment and the help of colleagues
with strong capabilities make XIA an ideal place for
learning; the rapid growth of the company and the steady
improvement of corporate strength also provide a broad
stage for personal and professional development.
VII. An Omnipresent Sense of Urgency
A nation without a sense of urgency is
hopeless; a company without a sense of urgency will
inevitably faces the greatest crisis. For XIA, any negligence
may result in catastrophic consequences.
A hard and fast rule of corporate management
in the market economic system is that "complacency
marks the start of regress".
Establishing a sense of urgency and developing
a clear understanding of risks means not resting complacently
on one's laurels, maintaining a positive attitude at
all times and constantly reviewing ones's actions. Only
in this way can we maximize the initiatives of the company
and employees and ensure the safe and stable operation
of the airport.
A sense of urgency is always a stimulant to the growth
of XIA.
VIII. Innovation Knows No Bounds
As an ancient Chinese saying goes,"It's better
to return home and make a net than stand by the pond
and long for fish;it's better to do a deed every day
than to sit and prattle about principles all day."
We have dreams, but what we need most is action.
"A journey of a thousand miles is made with small
steps." We have made our journey in this way; we're
determined to realize our dreams in this way.
We believe that motion is ceaseless and
that things are in a constant state of flux. To survive
changes and thrive in competition, we must be bold in
our initiatives to create innovative products and services.
We urge our employees not to be content
with our achievements but rather to challenge themselves
to perform better; we require our employees to adopt
a down-to-earth approach to their jobs and to make every
effort to detect problems and provide innovative solutions
to the problems; we prompt our employees to speak out
and take initiative in their daily routine; we encourage
our employees to face up to any setback and to confront
difficulties and challenges in a proactive manner.
Success is nothing but one of many milestones in our
long journey; we will never relax our efforts.
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