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1. Boarding Ushering
--We service boarding passengers
by ushering them in the domestic restricted area to help them
arrive at their boarding gates and by answering their questions
about flight information. Ushers also search for late arriving
passengers.
2. Broadcasting
--Broadcasting in the terminal
includes flight information, boarding announcements, searching
for person or goods and other requests.
Broadcasts are made in Mandarin, English, Japanese and other
relevant languages.
--Tel: 5706018
3. Telephone Enquiry
--Telephone enquiry service for
flight information is provided to the public. Callback service
is also available for irregular flights; just leave your telephone
number with the airport assistant and you will be informed of
the latest flight information when available.
-- Tel: 5706017, 6028940, 6020033
4. Departure Enquiry
--Departure Enquiry is located
in the departure hall, on the second floor of the terminal.
It provides passengers with information about boarding procedures
and other flight-taking information. You can also go there to
request a broadcast to search for persons or goods.
5. VIP Lounges
--VIP lounges are for servicing
domestic and foreign VIPs entering or exiting Xiamen International
Airport. There are fifteen rooms and a meeting room capable of
accommodating 20 people in the West Lounge. In the terminal,
there are a Domestic Arrival VIP Lounge, an International Arrival
VIP Lounge and an On-Ground Visa Applicant Lounge to receive
VIPs coming for large-scale conferences.
Service items include: luxurious Mercedes Benz shuttle bus to
receive and send VIPs from and to the plane, beverages, newspapers,
magazines, flight information, check-in and onward transport
formality handling, security check for VIPs and their carry-on
baggage.
6. First-class Lounges
--Domestic and International First-Class
Lounges are located at the No. 3 and No. 10 boarding gates respectively.
Each is more than 400 square meters in size and equipped with
a washroom, meeting room and smoking room, providing a very
cozy and elegant environment for first-class passengers.
7. Business Passenger Service
--Services for Roc's Journey Card
holders include First-Class Lounge service
8. Left Baggage
--The Left Baggage service can
be found at both ends of Departure Hall, at the right end and
the center areas of the Arrival Hall.
Charge Rate:
Large Size Bag(>100x70x50cm):10RMB/day;
Medium Size Bag(>70x50x30cm):8RMB/day;
Small Size Bag(<=70x50x30cm):5RMB/day:
Extra Smalll Size Bag(<55x40x20cm):3RMB/day:
9. Baggage Enquiry
--Domestic and International Baggage
enquiries are located in their respective Arrival Halls. They
also provide free local delivery service for irregular baggage.
--Tel: 5708246 (Domestic)
-- ----5708371
(International)
10. Wheelchair and Stretcher Service
--Disable, ill or old-aged passengers
can apply for wheelchair service when checking in. With the
approval of the carrier, an assistant will provide the passenger
with a wheelchair at the check-in counter and handle the check-in
and airport fee formalities for him or her. Passengers in wheelchairs
go through a special designated security check channel to the
boarding lounge. They will receive special care and service
both during the boarding process and at the destination airport,
which comforts the passengers and eases the minds of their relatives
and friends.
11. Unaccompanied Minor and Elderly Passengers
--Unaccompanied children older
than two and younger than 12 years of age, and aged passengers
traveling by themselves can request special assistance at the
check-in counter. An assistant would usher such passengers to
board their flights. The assisted passengers will be met upon
arrival at their destination by an agent and brought to relatives
or friends waiting in the Arrival Hall.
12. Baby Room
--The Baby Room is located in the
restricted area and is equipped with beds, nursing bottles,
walkers and various kinds of toys.
13. Land-Air Transportation Service
--There is a ticketing kiosk and waiting room at the Domestic Arrival Hall for the convenience of the long-distance bus passengers.
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- - - - - Complaint & Suggestions
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--If
you have any complaint or suggestion, please call us by 5730015
or email us at quality@xiagc.com.cn, we will reply you within
3 workdays. |
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Copyright Xiamen International Airport
Group Co., Ltd 2002
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